Shipping & Returns

SHIPPING WITHIN AUSTRALIA 

AU$15 or Free standard shipping Australia Wide for purchases over $150.00

Metro Areas:
2 to 3 Business Days

Remote Regional Areas:
3 to 10 Business Days

We use Eparcel by Australia Post.

EXPRESS SHIPPING WITHIN AUSTRALIA

We do offer fixed rate express shipping Australia wide. Express shipping rates are :
- $15.00 for items 0kg–0.5kg

- $20.00 for items 0.5kg–1kg

- $30.00 for items 1kg–3kg

Metro Areas:
Overnight

Remote Regional Areas:
1 to 2 Business Days

Please Contact Us with a detailed message if you need a product by a certain date or another location and we will see what we can do.

INTERNATIONAL SHIPPING 

New Zealand Standard Flat Rate  NZ$25 or FREE for orders over NZ$200

United States Standard Flat Rate  US$30 or FREE for orders over US$250

Canada Standard Flat Rate  CA$35 or FREE for orders over CA$300

Other Regions Standard Rate  Your shipping will be automatically calculated at check-out.

RETURNS 

We send all our pieces in boxes and it is very rare for breakages to occur, however if your piece/s arrives damaged please contact us via janehengjewellery@gmail.com within 24hrs of delivery with images of your piece and the box if applicable. On items broken during transport we will provide you with a replacement (where possible) or a refund depending on the preference of the customer.

Please be aware of the hand made, individual nature of our products. However if you believe there is a defect or a fault in your purchase please contact us via janehengjewellery@gmail.com with a description and images (if applicable) within 7 days of receiving your purchase. We will then provide you with a replacement (where possible) or a refund depending on the preference of the customer.

We do not offer returns for any other reason than those listed above. However if you have any questions please contact us we are always happy to help janehengjewellery@gmail.com.